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The unrestrained and rapid growth of online travel aggregators (OTAs) has resulted in a highly saturated market where competition continues to intensify. In a crowded landscape such as this, standing out and claiming market share is increasingly becoming a challenging and herculean task. Seeing as how data aggregation is at the very heart of an
The rise of online travel aggregators (OTA) has not only disrupted the travel business but also paved a way for a superior and better travel experience. While OTAs capture almost 40% of the market share, it also means the market is super saturated making it aggressively competitive. Rapidly emerging new OTAs and intensifying competition are
According to the latest statistics, by 2023 approximately 700 million people would be booking hotel rooms online. It also says that 70% of travelers worldwide use their smartphones to look for or research travel related information, while 83% of adults in the US prefer to book hotel/travel online. While you may not be aware of
Digital travel sales are estimated to increase from $564.87 billion in 2016 to $817.54 billion by 2020. Such an explosive growth is fueled by the latest technology advances, especially Artificial Intelligence. Most hotels and resorts today rely on delivering amazing customer service as a way to build and grow brand reputation and AI is a proven
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